Returns and Refunds

Returns and Refunds

Defective Products: If the entire order is returned, you will receive a full refund. If only part of your order is returned, you will receive a refund for the returned products only.

Unpacked and non-defective products: Please note that shipping cost will not be refunded. The total amount you will receive will be the amount of the products only. *Note that there is also a mandatory restocking fee of between 10 to 30%, depending on the product, on all non-defective products.

Opened, non-defective products: If you don't like the product you received, you can return it for a refund minus a restocking fee. Shipping costs will not be refunded. *Some products cannot be returned such as OEM products, sports monitors, headphones, etc.

Our customer service will guide you with any returns. In some cases, photo evidence may be required to complete the process. *Please note that all communications are recorded by our system.

When a prepaid return label is offered by our customer service, be sure to use it as soon as possible. Buyonik limits the use of these labels within 14 days of being issued. Items not returned within these allowed 14 days may be refused and returned.

Any discrepancy between items received and items ordered must be claimed within 15 days of delivery. Please contact our customer service by email with photos of the items received as well as the shipping label. It is possible that products received in error may be returned.

If a product is discontinued after purchase, we reserve the right to refund the product in lieu of offering a replacement.

PROMOTIONS/COUPONS/GIFTS:

All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated product is returned.

Due to limited quantity, all free items will be on a "first come, first served" basis. No substitutes will be offered.

Cash Value Coupons carry no monetary value and must be used in a transaction; the remaining amount will not be carried forward. Cash value coupons cannot be redeemed for cash.

Customer is responsible for the cost of delivering “Free Gift Coupons” if they are not associated with an order with a subtotal of more than $49.

Returns, exchanges and refunds for purchases with free gifts, included or bonus items

All products (whether defective or not) must be returned in their original condition with the original packaging: warranty cards must be intact as are manuals, instructions and any other items or accessories provided by the manufacturer . If the purchase includes a free gift, included or bonus items, the gift and items must be returned as well in order for the return to qualify for a refund.

For verification and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and telephone number. A photo (or scan) of ID may be required for any additional confirmations. Returns with the original invoice will be processed using the original payment method or store credits.